Privacy Policy

Neighbourhood Pantry is committed to protecting your privacy and this Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from neighbourhoodpantry.com (the “Website”).

This website is not intended for children and we do not knowingly collect data relating to children.

Neighbourhood Pantry Ltd is the controller and responsible for your personal data (collectively referred to as "Neighbourhood Pantry”, "we", "us" or "our" in this privacy policy).

We keep our privacy policy under regular review and may make changes at any time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

Information collection

By entering your personal data in the Website you accept that we may retain your information and it may be held by Neighbourhood Pantry or by any third party company that processes it on our behalf.

When you shop with Neighbourhood Pantry, we ask for information such as your name, email address, delivery address, contact details and, if you place an order, your credit card details. We retain this information so that we can recognise you as a registered customer and are able to fulfil the orders you place with us. By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax and audit purposes. We keep a record of your purchases to help us deal quickly with any problems you may experience with your order and improve our service to you. We also keep a record of any email correspondence you send us.

Use of your personal data

All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you.

We use your personal data for dealing with orders and accounts for the supply of goods and services ordered via our website, and to monitor and improve our website and services.

We may use the information you supply to us to enable third parties to carry out technical, logistical or other functions on our behalf.

We may provide you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Please let us know if you would prefer not to receive these communications.

We may also use your personal data to prevent and detect fraud or abuses of our website.

We may use your information to comply with any requirements imposed on Neighbourhood Pantry by law or court order.

We will not share your information with anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal data in order for us to provide our customers with our delivery service. At all times where we use or disclose your information it will remain secure.

The only circumstances where we may share some of your information with others is when we are required to do so by law, in order to administer your order, to our suppliers and service providers who process data on our behalf in the UK and where required for business succession reasons.

Cookies

A cookie is a bit of text sent to your browser by a website that you have visited. It's used to help the website remember information about your visit, so you don't have to re-enter the same information on different pages on the website, or on your next visit to it.

Neighbourhood Pantry uses cookies for different purposes, such as remembering your preferences about seeing alerts and information, counting how many visitors have been to a page, and keeping track of which products you have added to your basket. We may also use them to get information on how popular our products and features are, so we can focus our efforts where you'd most like to see them. We never store or look at information about specific people.

By using the Website, you are agreeing to our use of cookies.

Security

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when using a shared computer.

We use appropriate technical and organisational measures to protect the personal data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. All transaction information passed between our site and our secure payment provider, is encrypted.

Fraud

Please be wary of fraudulent requests for your card details by email. We will never email you asking for these as email is not secure.

Your Rights

Under certain circumstances, you have the right to access personal data we hold about you and to ask that we update, correct, object to, withdraw consent to or restrict processing, transfer or delete your personal data. If you wish to exercise any of these rights, please contact us through the contact information below. Please note that for security purposes, we might need you to verify your identity before taking action on your request. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

Further information

If you have questions about your personal information or our privacy policy, please contact us at hello@neighbourhoodpantry.com.

You have the right to make a complaint to the Information Commissioner's Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.